ANTECEDENT BEHAVIORAL INTENTION PADA MOBILE BANKING

ANTECEDENT BEHAVIORAL INTENTION PADA MOBILE BANKING

  • Mulyadi Sekolah Tinggi Ilmu Ekonomi Swadaya
Keywords: Perceived, Usefulness, Perceived Ease of Use, Perceived Credibility, Perceived Risk, Structural Assurance, User Satisfaction, Behavioral Intention

Abstract

Abstract

 

This study aims to examine and analyze the influence of Perceived Usefulness, Perceived Ease of Use, Perceived Credibility, Perceived Risk, Structural Assurance, and User Satisfaction on Behavioral Intention in Mobile Banking application. This study used a sample of 260 respondents who had once used the mobile banking application. The data is analyzed by using the Structural Equation Model (SEM) method. The results of this study are (1) Perceived Usefulness has an positive influence on User Satisfaction, (2) Perceived Ease of Use has an positive influence on User Satisfaction, (3) Perceived Credibility has no effect on User Satisfaction, (4) Perceived Risk has an positive influence on User Satisfaction, (5) Structural Assurance has an positive influence on User Satisfaction, (6) User Satisfaction has no effect on Behavioral Intention.

Published
2019-11-20
How to Cite
Mulyadi. (2019). ANTECEDENT BEHAVIORAL INTENTION PADA MOBILE BANKING. Cakrawala Ekonomi Dan Keuangan, 1(1), 20. Retrieved from https://jurnal.stie-swadaya.ac.id/ojs/index.php/Cakrawala-Ekonomi-dan-Keuangan/article/view/16